Standard Booking Terms and Conditions
THESE ARE THE TERMS AND CONDITIONS, WHICH APPLY TO YOUR HOLIDAY PACKAGE. PLEASE READ THEM CAREFULLY AS YOU WILL BE BOUND BY THEM.
All Holiday Packages featured in the Company’s brochure and/or in the Official Website are offered for sale by MSC Cruises S.A, hereinafter referred as the “Company”.
In these Booking Terms & Conditions the following expressions shall have the meanings defined hereunder:
“Booking” means the steps taken by the Passenger to enter into a Contract with the Company.
“Booking Terms & Conditions” means these terms and conditions and the information contained in the relevant Company’s brochure, the Official Website and/or other information which will form the express terms of your Contract with the Company.
“Carrier” means the entity who has undertaken the obligation to carry the Passenger from one place to the other as indicated in the Cruise ticket, airline ticket or other ticket issued for any other applicable transport and is thereby indicated on such documents as “carrier”.
“Company” means MSC Cruises S.A. whose registered address is 16, Eugene Pittard, CH-1206 Geneva, Switzerland who organises Holiday Packages and sells or offers them for sale, whether directly or through a Sales Agent.
“Conditions of Carriage” means the terms and conditions under which the Carrier provides transport either by air, road or sea. The Conditions of Carriage may refer to the provisions of the law of the country of the Carrier and/or international conventions which may limit or exclude the liability of the Carrier. Copies of the Conditions of Carriage of any Carrier are available to the Passengers upon request.
“Combined Tour” means the combination of two or more Cruises prearranged by the Company and offered for sale as a single Holiday Package. For any relevant purposes, the Combined Tour shall always be considered as a single and indivisible Holiday Package. All terms and references to a Cruise and or Holiday Package shall include and be equally applicable to a Combined Tour unless otherwise stated. References to price are references to the total price paid for the Combined Tour.
“Contract” means the contract concluded between the Company and the Passenger relating to the relevant Holiday Package which is evidenced by the issue of the confirmation invoice sent by the Company or its Sales Agent to the Passenger.
“Cruise” means the transport by sea and the stay onboard a MSC Cruises vessel (as described in the relevant Company’s brochure, the Official Website or other documentation produced for or on behalf of the Company), which – if not purchased with pre- or post-Cruise services – can be considered by itself as an Holiday Package.
“Disabled Passenger” or “Passenger with Reduced Mobility”; means any Passenger whose mobility when using transports is reduced as a result of any physical disability (sensory or locomotor, permanent or temporary), intellectual or psychosocial disability or impairment, or any other cause of disability or impairment or as a result of age, and whose situation needs appropriate attention and adaptation to his/her particular needs for the services made available to all Passengers.2
“Unavoidable and Extraordinary Circumstances” means any unforeseeable and unpredictable event out of the Carrier’s or the Company’s control including Acts of God (such as, flood, earthquake, storm, hurricane or other natural disasters), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, riots, civil disturbances, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service and/or any unforeseen technical problems with transport including changes due to rescheduling or cancellation or alteration of flights, closed or congested airports or ports.
“Holiday Package” means the Cruise whether or not in combination with flight(s) and/or any pre- and/or post-Cruise arrangement for accommodation. It does not include Shore Excursions or shuttle services which do not form part of the inclusive Holiday Package price.
“Official Website” means the set of related web pages, documents and hypertext links served from the web domain www.msccruises.com
“Passenger” means each and every person, including minors, named either on the Booking confirmation or on the invoice or on a ticket issued by the Company.
“Sales Agent” means the person or travel agency that sells or offers for sale the Holiday Package put together by the Company, on its own or on behalf of the Company.
“Shore Excursion” means any excursion, trip or activity ashore that is not included as part of the all-inclusive price of the Holiday Package and is offered for sale by the Company onboard its vessels.
“World Cruise” means the tour of the world prearranged by the Company and offered for sale as a single Holiday Package. For any relevant purposes, the World Cruise shall always be considered as a single and indivisible Holiday Package. All terms and references to a Cruise and or Holiday Package shall include and be equally applicable to a World Cruise unless otherwise stated. References to price are references to the total price paid for the World Cruise.
1. BOOKING PROCEDURE AND DEPOSIT
1.1 In order to proceed with a Booking, the Passenger must contact the Company or one of the
Company’s authorised Sales Agents or representatives.
1.2 By booking for an Holiday Package, the person making the Booking confirms, agrees and
accepts that all persons named in the Booking request and on the invoice have agreed to be
bound by the Booking Terms & Conditions and that he/she has authority to accept these
Booking Terms & Conditions on behalf of all the persons named on the Booking request and
invoice.
1.3 A deposit of (20%) per person (European cruises) and (20%) per person (outside Europe) is
due and payable by the Passenger at the time of Booking. For the World Cruise, a non-
refundable deposit equal to 15% of the price of the Package is due and payable by the
Passenger within seven calendar days starting from the date of the booking confirmation.3
1.4 A Booking will be completed and the Contract will be effective only when the Company
accepts the Booking by sending a confirmation invoice to the Passenger or to the Passenger’s
Sales Agent.
2. CONTRACT
2.1 Every Holiday Package is subject to availability at the time of Booking. No Contract shall be
made until the deposit or the full amount (according to the present Booking Terms &
Conditions) is paid and the confirmation invoice provided to the Passenger.
2.2 Full payment is required no later than 30 days prior to departure. For the World Cruise 2025
and the World Cruise 2026, full payment is required no later than 90 days prior to departure.
2.3 If the Booking application is made within 29 days prior to departure, then full payment must
be sent at the time of Booking.
2.4 If any Passenger fails to pay the balance 30 days prior to departure, the Company has the right
to cancel the Booking without notice and levy cancellation charges in accordance with
paragraph 13 below, whether the Holiday Package is resold or not.
3. PRICES AND PRICE GUARANTEE
3.1 No change to the Holiday Package price will be made within the 20-day period before departure
or once full payment has been received by the Company.
3.2 The Company reserves the right to modify the Contract price at all times prior to those detailed
in 3.1 above to allow variations for:
a) Air transportation costs;
b) Fuel costs for the propulsion of the vessel;
c) Dues, taxes or fees chargeable for services such as embarkation or disembarkation
fees at ports or airports.
d) the exchange rates relevant to the Holiday Package.
Variations may be upwards or downwards. For paragraph a) any variation of the Holiday
Package price will be equal to the extra amount charged by the airline. For paragraph b) any
variation of the Holiday Package price will be equal to 0.33% of the price of the Cruise for
every dollar of increase of the fuel per barrel (NYMEX Index). For paragraph c) any variation
of the Holiday Package price will be equal to the full amount of the fees.
3.3 If the increase in the Holiday Package price amounts to more than 8% of the total Holiday
Package price at the time of Booking, the Passenger will be entitled to cancel the Contract
with a full refund of the Holiday Package price within the limits and to the extent of the
amount effectively paid by the Passenger at the time of cancelation. Such right of refund does
not include insurance premiums paid which are in no case refundable.
3.4 To exercise the right to cancel the Passenger must notify the Company in writing within 3
days of receiving the price increase notification.
4. INSURANCE4
4.1 The Company recommends that every Passenger should have adequate insurance policy
which covers them sufficiently for Holiday Package cancelation, medical assistance and
expenses, loss and/or damage of the luggage, from the time the Contract has been confirmed
as Booked to the end of the Holiday Package, or an equivalent policy.
5. PASSPORT AND VISAS
5.1 Passengers must hold fully valid passports for the whole duration of the Holiday Package and
the expiry date must be at least 6 months after the return date. Certain countries insist on
machine-readable and digital photo passports, especially Russia and USA.
5.2 The Company is not responsible for obtaining visas for any Passenger, this is the
responsibility of the individual Passenger.
It is the duty of the Passenger to verify that his/her passport, visas, or other documents for
travel are accepted in the countries where the Holiday Package is deployed. Passengers are
strongly advised to check for all legal requirements for travelling abroad and at the various
ports to include the requirement of visas, immigration, custom and health.
5.3 Passengers under 18 years of age (or 21 years of age for US Passengers or Passengers
embarking from a US port) must travel accompanied by their parents or a legal guardian. If
one of the traveling minor’s parents is not cruising, a signed authorization letter – made in
accordance with the laws of the country where the minor resides - from the absent parent
authorizing the minor to travel has to be provided at the moment of booking.
5.4 If the minor is travelling with Passengers that are not his parents or legal guardians, the Company
shall require, at the moment of booking, a document signed by the parents or legal guardian
authorizing the minor to travel with a chaperone or a designated individual, in accordance
with Company’s policies.
6. FITNESS TO TRAVEL
6.1 The safety of all Passengers is of paramount importance to the Company, hence all Passengers
warrant that they are fit to travel by sea (and if applicable by air) and that their conduct or
condition will not impair the safety or convenience of the vessel or aircraft and the other
Passengers, and that they can be carried safely in accordance with applicable safety
requirements established by International EU or national law.
6.2 Any Passenger with a condition that may affect fitness to travel taking into account the
vessel’s itinerary must inform the Company at the time of Booking and submit a doctor’s
certificate prior to Booking.
In any case, the Company and/or the Carriers has the right to request – at their own discretion
– the Passenger to produce medical certificates supporting the fitness to travel.
6.3 Pregnant women are requested to seek medical advice before travelling; at any stage of their
pregnancy they must obtain a medical certificate from a doctor confirming their fitness to
travel on board the vessel taking into account the specific itinerary.
6.4 The Company and/or the Carriers do not have on board any of the cruise vessels adequate
medical facilities or equipment for childbirth. The Company cannot accept a Booking and the5
Carrier cannot carry any Passenger who will be 24 weeks pregnant or more by the end of the
Cruise.
6.5 The Company and the Carrier expressly reserve the right to refuse boarding rights to any
Passenger who appears to be in any advanced state of pregnancy or who does not provide the
medical certificate according to clause 6.2 above and shall have no liability in respect of such
refusal.
6.6 In the case of a Booking made by a Passenger who was not aware at the time of Booking and
could not have reasonably known at the time of Booking that she was pregnant over the terms
provided by upper clause 6.4 then, the Company will offer the Passenger the choice of
Booking another Cruise from the Company’s brochure and/or from the Official Website of
equivalent quality compliant with the above mentioned terms, if available; or cancelling and
receiving a full refund of the full price paid by that Passenger for any cancellation of Booking
as long as such cancellation is notified immediately as soon as such a Passenger becomes
aware of her condition. The refund will not include insurance premiums paid which are in no
case refundable.
6.8 If it appears to the Carrier, the master or the ship’s doctor that a Passenger is for any reason
unfit to travel, likely to endanger safety, or likely to be refused permission to disembark at
any port or likely to render the Carrier liable for maintenance, support or repatriation, then the
master shall have the right to refuse to embark the Passenger at any port or disembark the
Passenger at any port or transfer the Passenger to another berth or cabin. The doctor onboard
shall have the right to administer first aid and any drug, therapy or other medical treatment
and/or to admit and/or confine the Passenger to the ship’s hospital or other similar facility, if
such measure is considered necessary by the doctor and is supported by the master’s authority.
Refusal by the Passenger to cooperate with regard to such treatment may result in the
Passenger being disembarked at any port, if necessary through the intervention of local police
officers or other competent authorities, and neither the Company nor the Carrier shall be liable
for any loss, expense or compensation to the Passenger.
6.9 Where a Passenger is assessed as unfit to travel and refused embarkation then neither the
Company nor the Carrier has any liability to the Passenger.
7. DISABLED PASSENGERS AND PASSENGERS WITH REDUCED MOBILITY.
7.1 The Company’s and the Carriers’ priority is always the comfort and safety of its Passengers and
in order to achieve this the Passenger is asked at the time of Booking to provide as much detail
as possible of the matters given below so that the Company and Carrier can consider its obligation
to carry the Passenger in a safe or operationally feasible manner, taking into account any issues
relating to the design of the passenger ship or port infrastructure and equipment including port
terminals which may make it impossible to carry out the embarkation, disembarkation or carriage
of the Passenger which may have an impact on the Passengers safety and comfort.
7.2 The Passenger is asked to provide full details at the time of Booking if the Passenger:
a) Is unwell, infirm, Disabled or has Reduced Mobility;
b) If the Passenger requires a special Disabled cabin, since there is a limited number of these
available and since the Company would like to, wherever possible, accommodate the
Passenger so that the Passenger is comfortable and safe for the duration of the Cruise;6
c) If the Passenger has any special seating requirements;
d) If the Passenger needs to bring any medical equipment on board;
e) If the Passenger needs to bring a recognised assistance dog on board the vessel (please note
that assistance dogs are subject to national regulations).
7.3 Where the Company and/or the Carrier consider strictly necessary for the safety and comfort of
the Passenger and in order for the Passenger to fully enjoy the Cruise, it may require a Disabled
Passenger or Passenger with Reduced Mobility to be accompanied by another person who is
capable of providing the assistance required by the Disabled Passeger or Passenger with Reduced
Mobility. This requirement will be based entirely on the Company and/or the Carrier assessing
the need of the Passenger on grounds of safety and may vary from vessel to vessel and/or itinerary
to itinerary. Passengers confined to a wheelchair are asked to kindly furnish their own standard
size collapsible wheelchair during the whole Holiday Package and might also be requested to be
accompanied by a travelling Passenger fit and able to assist them..
7.4 If the Passenger has any particular conditions, Disability or Reduced Mobility which require
personal care or supervision then such personal care or supervision must be organized by the
Passenger and at the Passenger’s expense. The vessel is unable to provide respite services, one-
to-one personal care or supervision or any other form of care for physical or psychiatric or other
conditions.
7.5 If after careful assessing the Passenger’s specific needs and requirements, the Company and/or
the Carrier concludes that the Passenger cannot be carried safely and in accordance with
applicable safety requirements then the Company can refuse to accept a Booking or embarkation
of a Disabled Passenger or Passenger with Reduced Mobility on the grounds of safety.
7.6 The Company reserves the right to refuse to carry any Passenger who has failed to adequately
notify the Company of any disabilities or needs for assistance in order for the Company and/or
the Carrier to make an informed assessment that the Passenger can be carried in a safe or
operationally feasible manner on the grounds of safety. If the Passenger does not agree with a
decision of the Company under clauses 7.5 to 7.6 of these Booking Terms & Conditions then the
Passenger must provide a complaint in writing with all supporting evidence to the Company.
7.7 The Company reserves the right to refuse to carry any Passenger who in the opinion of the
Company and/or the Carrier is unfit for travel or whose condition may constitute a danger to
themselves or others on the Cruise on the grounds of safety.
7.8 For the safety and comfort of the Passenger, if the Passenger becomes aware between the date
of Booking the Holiday Package and the date of commencement of the Holiday Package that
he/she will require special care or assistance as detailed above, the Passenger is asked to inform
the Company immediately so that the Company and the Carrier can make an informed assessment
whether or not the Passenger can be carried in a safe or operationally feasible manner.
7.9 Disabled Passengers or Passengers with Reduced Mobility may not be able to go ashore at ports
where vessels do not berth alongside. A list of these ports is available upon written request.7
7.10 In some ports, it is necessary to anchor offshore rather than alongside. When this is the
case, the Carrier will use a tender to take Passengers ashore. A tender is a small vessel and
may not be suitable for persons with Disabilities or Reduced Mobility or balance problems.
When using tenders, safety is the utmost priority. It is important that Passengers are able to
use the tender safely. Passengers may be required to descend to a platform or pontoon and
into the tender. There may be steps both up and down and Passengers may need to navigate
a gap between the platform and the tender (which can be approximately 1.5ft). Depending
on weather, tide and sea conditions, there may be some movement, which could change
throughout the course of the day. Passengers must be fit and mobile enough to access and
disembark the tender. If Passengers have impaired mobility, or use a mobility aid such as a
stick, then they must carefully consider their ability to embark the tender safely before
making their way down to the platform. Passengers must take into consideration the use of
steps, the possibility of a gap and height difference between the platform and the tender,
and the potential sudden movement of the tender when making a decision. Wheelchairs and
mobility scooters, will not be carried by the crew into the tender. All Passengers must be
independently mobile enough to use the tenders. Ultimately, carriage by tender may be
refused by the master or any of his officers if there is any doubt as to the safety of any
Passenger.
All Passengers must take extra care when stepping on and off the tender. There will be crew
members there to guide and steady Passengers as they embark and disembark but they
cannot support, lift or carry Passengers. The same precautions apply when Passengers
disembark the tender in the port.
8. PUBLIC HEALTH QUESTIONNAIRE
8.1 The Company and/or the Carrier and/or the health authorities in any port shall be
entitled to administer a public health questionnaire on their own behalf. In addition to any
Health and Safety measures that the Company may adopt, the Passenger shall supply accurate
information regarding symptoms of any illness including but not limited to gastrointestinal
illness, H1N1 and COVID-19. The Carrier may deny boarding to any Passenger that it
considers in its sole discretion to have symptoms of any illness including viral or bacterial
illness including but not limited to Norovirus, H1N1 and COVID-19. Refusal by a Passenger
to complete the questionnaire may result in denied boarding.
8.2 Where Passengers become ill during the Cruise with viral or bacterial illness the ship’s doctor
may request them to remain in their cabin for reasons of safety.
9. FOOD ALLERGIES
9.1 Passengers are reminded that some foods may cause an allergic reaction in certain people due to
intolerance of some ingredients. If the Passenger has any known allergies, or is intolerant to any
food, he/she is required to inform the Company at the time of Booking (by duly filling in a
specific form) and further to report it to the Maître d’hôtel as soon as convenient after boarding
the ship.
9.2 It is the responsibility of the Passenger to ensure that he/she actively avoids any food he/ she is
allergic to. The Company will take all reasonable care if made aware in writing of any specific
food or ingredient the Passenger has an allergic reaction to and assist the Passenger within reason
to avoid any such food or ingredients if made aware by the Passenger according to clause9.18
above; in absence of such information neither the Company, nor the Carrier will be held
responsible for preparing special meals for the Passenger or any other prepared meals consumed
by the Passenger. In case of multiple allergies/intolerances, even though informed according
hereto, the Company or the Carrier might not be able to avoid the risk of cross-contamination
during food preparation and therefore neither the Company, nor the Carrier will be held
responsible if such contamination occurs.
10. MEDICAL ASSISTANCE
10.1 Passengers are strongly recommended to have comprehensive travel health insurance
covering medical treatment and repatriation costs and expenses.
10.2 In compliance with Flag State requirements, there is a qualified doctor onboard and a medical
centre equipped for first aid and minor conditions only. The Passenger hereby acknowledges
and accepts at the time of Booking that the medical centre is not equipped as a land based
hospital and the doctor is not a specialist. Neither the Company, nor the Carrier, nor the doctor
shall be liable to the Passenger as a result of any inability to treat any medical condition as a
result.
10.3 The Passenger acknowledges that whilst there is a qualified doctor onboard the vessel, it is
the Passenger’s obligation and responsibility to seek medical assistance if necessary during
the Cruise and will be responsible to pay for onboard medical services.
10.4 In the event of illness or accident, Passengers may have to be landed ashore by the Carrier
and/or the master for medical treatment. Neither the Carrier nor the Company make any
representation or accept any responsibility regarding the quality of the available medical
facilities or treatments at any port of call or at the place at which the Passenger is landed.
Medical facilities and standards vary from port to port. Neither the Company nor the Carrier
makes any representations or warranties in relation to the standard of medical treatment
ashore.
10.5 The doctor’s professional opinion as to the fitness of the Passenger to board the vessel or to
continue the Cruise is final and binding on the Passenger.
10.6 It is recommended that medical advice is sought before Booking for children up to 12 months
of age. For the avoidance of doubt the provisions of clause 6 and the requirement of fitness to
travel is applicable to all Passengers including infants.
11. MEDICAL EQUIPMENT
11.1 It is important that Passengers contact the manufacturer or supplier to ensure that any medical
equipment they are intending to bring on board is safe to use. It is the responsibility of the
Passengers to arrange delivery to the docks prior to departure of all medical equipment and to
notify the Company prior to Book if they need to have medical equipment on board so that
the Company and the Carrier can ensure that the medical equipment can be carried safely.
11.2 It is the Passengers responsibility to ensure that all medical equipment is in good working
order and for arranging enough equipment and supplies to last the entire voyage. The ship
does not carry any replacement and access to shore side care and equipment may be difficult
and expensive. Passengers must be able to operate all equipment.
12. BOOKING CHANGES REQUESTED BY THE PASSENGER9
12.1 The Passenger is entitled to replace himself with a third party, provided that:
(i) said third party satisfies all the conditions for the use of the Holiday Package; and
(ii) written notice is duly sent to the Company no later than 7 days before departure of the
Cruise.
If the conditions stated above in this clause are met, the name change will in any case be subject
to the following fee reflecting the costs for the Company doing the transfer
BELLA FANTASTICA AUREA YACHT CLUB
EUR 50
Name changes requested within 7 days of the departure will be considered as cancellation.
The Passenger and the third party contract assignee shall be jointly liable to the Company to
pay the price of the Holiday Package and any additional cost that may arise as a consequence
of the change in Passenger.
12.2 Furthermore, even after the confirmation invoice has been issued, and with the exception of
the World Cruise, the Passenger is also entitled to exchange the purchased Holiday Package
(“Original Holiday Package”) with another Holiday Package (“New Holiday Package”) on
the following conditions:
(i) the date of departure of the New Holiday Package is later than that of the Original
Holiday Package;
(ii) the request for the substitution of the New Holiday Package in place of the Original
Holiday Package is received by the Company not later than 30 calendar days before
the date of the scheduled departure of the Original Holiday Package and there is
availability of spaces on the New Holiday Package;
(iii) the expected date of departure of the New Holiday Package falls within 90 calendar
days from the expected date of departure of the Original Holiday Package.
If the conditions stated above in this clause are met, the substitution of the Original Holiday
Package with the New Holiday Package will in any case be subject to the following
administration fee per Passenger:
BELLA FANTASTICA AUREA YACHT
CLUB
WORLD CRUISE
EUR 50 Free once ; On payment from 2nd cruise
move onwards
loss of deposit equal to
15% of holiday package
as per section 12.8
It is understood that, in addition to the administration fee mentioned above, if the price of the
New Holiday Package is higher than that of the Original Holiday Package, the difference in
price as well as in insurance premium will be borne exclusively by the Passenger.
On the other hand if the price of the New Holiday Package is lower than that of the Original
Holiday Package, no reimbursement will be due to the Passenger.
In case of substitution of the Original Holiday Package with the New Holiday Package, the
Passenger will still be entitled to withdraw from the Contract and therefore cancellation fees
will apply; cancellation fees will be based on the price due (as per above provisions) and the10
scale provided under clause 13 (Cancellation by the Passenger) according to the Original
Holiday Package departure date.
The Company will make reasonable endeavors to comply with the Passenger requests for
changes to flight, transport or other services arrangements and adapt them to the New Holiday
Package. In no case whatsoever will the Company be held liable for change requests that
cannot be satisfied.
12.3 Name or date changes are not always allowed by air Carriers and other transport or services
providers whenever they are made. Most air Carriers and other transport or services providers
treat such changes as a cancellation and charge accordingly. Any additional costs including
cancellations fees and/or increased prices levied by air Carriers or other third party providers
will be exclusively for the Passenger’s account, and be charged as part of the fee mentioned
in clause 12.1(ii) above.
12.4 Save as provided above, other changes to the Booking may be requested (even after the
confirmation invoice has been issued) until 60 days prior to departure, subject to a minimum
administration fee of €50 per person per amendment. Any additional costs that may arise as a
consequence of the change will be exclusively for the Passenger’s account.
12.5 Requests of amendments to the Booking received by the Company beyond the above time
limits will be treated as cancellations and the cancellation charges detailed in clause 13 below
will apply.
12.6 In case the changes requested by the Passengers entail the printing of new Cruise tickets,
further to the above mentioned fees an amount of EUR 25.00 per cabin will be charged to
cover the extra costs. This does not apply for changes pursuant to item 12.1 where the changes
reflect the actual costs.
12.7 Any changes requested by the Passenger on a Combined Tour shall always apply to the whole
Holiday Package. All the relevant time limits run from the scheduled date of departure of the
first Cruise of the Combined Tour.
12.8 Any change request related to the World Cruise shall be permitted exclusively for another
World Cruise and, in such case, will trigger the loss of the non-refundable deposit equal to
15% of the price of the Package paid by the passenger.
13. CANCELLATION BY THE PASSENGER
13.1 Cancellation of the Booking must be requested in writing (registered letter, email or fax) to
the Company or via the Passenger’s Sales Agent. All tickets issued and the confirmation
invoice must be returned together after the notice of cancellation.
13.2 Save what set forth in clause 13.3 below, to cover the estimated loss incurred by cancellation,
the Company will levy cancellation charges in accordance with the following scale:
CRUISE < 15 NTS CRUISE > 15 NTS
60 day or longer EURO 50 handling
fee*
90 days or longer EURO 50
handling fee*
59 - 30 days 25% 89- 60 days 25%
29 - 22 days 40% 59- 52 days 40%
21- 15 days 60% 51- 35 days 60%11
14 days - 6 days 80% 34 - 15 days 80%
5 days till 0 ** 100% 14 days till 0 100%
* or loss of deposit whichever is greater.
** “no-show” upon departure and Holiday Package breaking shall be dealt as a cancellation
made on the day of departure.
WORLD CRUISE 2025
60 days or longer 15% of holiday package*
59-10 days prior departure 75% of holiday package
9-0 days prior departure 100% of holiday package
WORLD CRUISE 2026
90 days or longer 15% of holiday package*
89-10 days prior departure 75% of holiday package
9-0 days prior departure 100% of holiday package
* or loss of deposit whichever is greater.
YACHT CLUB (for all cruises)
120 days or longer 100 Euro
119-90 days prior to departure 25% of holiday package
89-60 days prior to departure 40% of holiday package
59-30 days prior to departure 60% of holiday package
29-15 days prior to departure 80% of holiday package
14-0 days prior to departure 100% of holiday package
13.3 In case a cabin remains for single use after the cancellation of a Passenger: (a) the Company
will levy to the withdrawing Passenger charges according to the above clause 13.2, which in
any case will not be lower than EUR 100.00, in addition to the insurance premium; (b) the
Passenger occupying the cabin for single use will also bear a 100% single surcharge, or any
lower single surcharge the Company will be levying at that moment to any single cabin
Booking.
13.4 It may be possible for the Passenger to claim these cancellation charges from his/her travel
insurance provider, subject to any applicable deductibles. It is the Passenger’s responsibility
to make such a claim under the terms of his/her insurance policy.
13.5 The Passenger may request the cancellation of a Combined Tour, but such a cancellation shall
always apply to the whole Holiday Package. All the relevant time limits run from the
scheduled date of departure of the first Cruise of the Combined Tour.
13.6 The Passenger will not be liable to pay the fees mentioned in clause 13.2 and 13.3 above if
the cancellation is due to Unavoidable and Extraordinary Circumstances occurring at the place12
of destination or its immediate vicinity and significantly affecting the performance of the
package, or which significantly affect the carriage of passengers to the destination.
13.7 In case of promotional rates a special cancellation policy shall apply.
For further details, please get in touch with your travel agent or check the web site
mentioned above.
14. BOOKING CHANGES EFFECTED BY THE COMPANY
14.1 Arrangements for the Cruise are made many months in advance by the Company. Very
occasionally it may be necessary to alter them; therefore the Company expressly reserves the
right to change the arrangements for the Cruise or the Holiday Package, should such changes
become necessary or advisable for operational, commercial or safety reasons.
14.2 In the event of a significant alteration to an essential term of the Contract, the Company will
inform the Passenger or his/her Sales Agent of such change in writing as soon as reasonably
possible.
The Passenger will be offered the choice of:
a) Accepting the alteration; or
b) Booking another Holiday Package from the Company’s brochure and/or from the
Official Website of equivalent or superior quality, if available; or
c) Booking another Holiday Package from the Company’s brochure and/or from the
Official Website of lower quality, if available, with a refund of the difference in price;
or
d) Cancelling and receiving a full refund of all monies paid.
14.3 The notification of alteration will specify a reasonable response period by which the
Passenger must notify the Company of their decision. The notification will further specify
that if the Passenger fails to respond within the imparted time, the alterations will be
considered to be accepted.
14.4 Once a Cruise or Holiday Package has been completed, and it is impossible to ensure the
Passenger's return to their departure point as agreed in the Contract because of unavoidable
and extraordinary circumstances, the Company shall bear the cost of necessary
accommodation, if possible of equivalent category, for a period not exceeding three nights
per traveller. Where longer periods are provided for in EU passenger rights legislation
applicable to the relevant means of transport for the traveller's return, those periods shall
apply.
14.5 The Company has the right to assign another cabin for the Passenger, as long as it has similar
characteristics. If there is a change in accommodation to a lower-priced cabin, the Passengers
affected by such change will be entitled to a refund of the price difference, according to the
current rates.13
15. CANCELLATION BY THE COMPANY
15.1 The Company reserves the right to cancel any Holiday Package at any time by giving written
notice to the Passenger but shall not be liable for additional compensation, if:
(i) the cancellation is due to an event of Unavoidable and Extraordinary Circumstances and/or
any unusual /or unforeseeable circumstances beyond the Company’s control, the
consequences of which could not have been avoided by the Company even though it has
exercised all due care;
(ii) the number of persons enrolled for the Holiday Package is smaller than the 50% of the
passenger capacity of the relevant ship.
In both cases above, the Company will offer the Passenger the choice of:
a) Receiving a full refund of all money paid; or
b) Booking another Holiday Package from the Company’s brochure and/or from the
Official Website of equivalent or superior quality at no extra cost, if available; or
c) Booking another Holiday Package from the Company’s brochure and/or from the
Official Website of lower quality, if available, with a refund of the difference in price.
15.2 The Passenger’s decision must be notified to the Company in writing or via their Sales Agent
within 7 days of the notice of cancellation.
15.3 Without prejudice to the above, the Company reserves the right to reject or cancel new
bookings made by or on behalf of former Passengers who, during a previous Holiday Package:
a) behaved dangerously for their safety and/or the one of other Passengers and/or crew members;
b) damaged and/or endangered Company’s assets;
c) did not solve outstanding debts with the Company;
d) violated art. 18 of the present Booking Terms and Conditions.
The Passenger will be informed of the rejection or cancellation made under the present article
in writing.
16. THE COMPANY’S LIABILITY
16.1 Subject to clause 16.3 to 16.8 the Company accepts responsibility for death, injury or illness
caused by the negligent acts and or omissions of it and anyone who supplies services, which
form part of the Holiday Package. The liability of the Company is limited, where applicable,
by the conventions mentioned in 16.4 to 16.14 inclusive. The liability of the Company toward
the Passenger is governed also by the International Conventions mentioned hereunder (see
clauses 16.4 to 16.14) which provide limitations of liability of the Carrier. The Company is
not responsible for any improper or non-performance which is:
a) wholly attributable to the fault of the Passenger.14
b) the unforeseeable or unavoidable act or omission of a third party unconnected with the
supply of any service to be provided under the Contract;
c) an unusual or unforeseeable circumstance beyond the control of the Company and/or
anyone who supplies services which form part of the Holiday Package the
consequences of which could not have been avoided even if all due care had been
exercised, including (but not limited to) an event of Unavoidable and Extraordinary
Circumstances; or
d) an event which the Company and/or anyone who supplies services which form part of
the Holiday Package could not even with all due care have foreseen or forestalled.
16.2 For claims not involving personal injury, death or illness or which are not subject to the
conventions referred to in clause 16.4 to 16.14 inclusive, the Company’s liability for improper
performance of the Contract shall be limited to a maximum of three times the price which the
affected Passenger paid for the Holiday Package (not including insurance premiums and
amendment charges).
16.3 All carriage (by land, air and sea) is subject to the Conditions of Carriage of the actual Carrier.
These may limit or exclude liability. They are expressly incorporated into these Booking
Terms and Conditions and are deemed to be expressly accepted by the Passenger at the time
of Booking. Copies of these terms and conditions are available on request from the Company.
16.4 Carriage of Passengers and their luggage by air is governed by various International
conventions (“the International Air Conventions”), including the Warsaw Convention 1929
(as amended by The Hague Protocol 1955 or the Montreal Protocol 1999 or otherwise) or the
Montreal Convention 1999. To the extent that the Company may be liable as a non-performing
air Carrier to Passengers in respect of carriage by air, the terms of the International Air
Conventions (including any subsequent amendments and any new convention which may be
applicable to a Contract for a Cruise between the Company and a Passenger) are expressly
incorporated into these Booking Terms and Conditions and in the Conditions of Carriage. The
International Air Conventions fix limitations of liability of the Carrier for death and personal
injury, loss of and damage to luggage and delay. Any liability of the Company toward the
Passenger arising from a carriage by air is subject to the limitation of liability provided by
said Conventions. Copies of these conventions are available upon request.
16.5 Insofar as the Company may be liable to a Passenger in respect of claims arising out of
carriage by air, land or sea, the Company shall be entitled to all the rights, defenses,
immunities and limitations available, respectively, to the actual Carriers (including his own
terms and Conditions of Carriage) and under all the applicable regulations and/or conventions,
such as the Athens Convention, the Montreal Convention and nothing in these Booking Terms
and Conditions nor in the Conditions of Carriage shall be deemed as a waiver thereof. If any
term, condition, section or provision becomes invalid or be so judged, the remaining terms,
conditions, sections and provisions shall be deemed severable and shall remain in force.
16.6The liability (if any) of the Company and the Carrier for damages suffered as a result of
death or personal injury to the Passenger, or loss or damage to luggage shall be determined
in accordance with the following:
16.7 In relation to Carriage by Sea EU Regulation 392/2009 Concerning the Rights of
Passengers when travelling by sea in the event of Accidents (EU Regulation 392/2009),15
shall apply to international carriage by sea where the port of embarkation or
disembarkation is in the EU or where the vessel has an EU flag or where the contract of
carriage is made in the EU .
A copy of EU Regulation 392/2009 is available on request and can be downloaded from the
Internet at
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/2724/anne
x-b-reg-ec-392-2009.pdf. A summary of EU Regulation 392/2009 can be found at
http://ec.europa.eu/transport/themes/passengers/maritime/doc/rights-in-case-of-accident.pdf
Where the vessel is being used as floating accommodation then the provisions of the Athens
Convention 1974 and the limits therein will apply and are hereby expressly incorporated
into these Booking Conditions including any claims for loss of or damage to luggage and
or death and or personal injury.
16.8 The level of damages the Company and the Carrier may be liable to pay in relation to
death and/or personal injury and or loss of or damage to Luggage is limited and shall in
no circumstances whatsoever exceed the limits of liability set out in EU Regulation
392/2009, or where applicable Athens Convention 1974..
16.9 The liability of the Company and the Carrier for death, personal injury or illness to the
Passenger shall not exceed 46.666 Special Drawing Rights ("SDR") as provided and
defined in the Athens Convention 1974 or, where applicable, the maximum sum of
400,000 SDR pursuant to EU Regulation 392/2009 or The Athens Convention 2002 and,
where there is liability for war and terrorism under EU Regulation 392/2009 or The Athens
Convention 2002, 250.000 SDR.
Liability of the Company and the Carrier for loss of or damage to Passenger's luggage or
other property shall not exceed 833 SDR per Passenger under the Athens Convention 1974
or 2,250 SDR where EU Regulation 392/2009 or Athens Convention 2002 applies.
It is agreed that such liability of the Company and the Carrier shall be subject to the
applicable deductibles per Passenger, such sum to be deducted from the loss or damage to
luggage or other property.
The Passenger understands that the conversion rate of SDR's fluctuates daily and may be
obtained from a bank or Internet. The value of an SDR can be calculated by visiting
http://www.imf.org/external/np/fin/data/rms_five.aspx.
16.10 It is presumed under the Athens Convention 1974 and where applicable The Athens
Convention 2002 or EU Regulation 392/2009 that the Carrier has delivered Luggage to a
Passenger unless written notice is given by the Passenger within the following periods:
(i) in the case of apparent damage before or at the time of disembarkation or redelivery
(ii) in the case of damage which is not apparent or loss of Luggage within fifteen days
from the disembarkation or delivery or of the date that such delivery should have
taken place.
16.11 If the carriage provided hereunder is not “international carriage” as defined in Article 2
of EU Regulation 392/2009 or the vessel is being used as a floating hotel and or domestic16
carriage by sea in the UK, the provisions of the Athens Convention 1974 shall apply to
this contract and be deemed to be incorporated herein mutatis mutandis.
16.12 The Company shall not be liable for loss or damage to any valuables such as monies, negotiable
securities, precious metal items, jewellery, art, cameras, computers, electronic equipment, or
any other valuables unless they are deposited with the Carrier for safe-keeping, and a higher
limit is agreed expressly and in writing at the time of deposit, and an extra charge is paid by the
Passenger for declared value protection. Use of the ship’s safe is not a deposit with the ship.
Where there is liability for loss of or damage to valuables deposited with the ship then such
liability is limited to 1,200 SDR under the Athens Convention 1974 or 3,375SDR where EU
Regulation 392/2009 or Athens Convention 2002 applies.
16.13 The Company and the Carrier shall have full benefit of any applicable laws providing for
limitation and/or exoneration of liability (including without limitation, law and/or the laws of
the vessel’s flag in respect of/or the global limitation on damages recoverable from the Carrier).
Nothing in these Booking Terms and Conditions is intended to operate to limit or deprive the
Company and the Carrier of any such statutory or otherwise limitation or exoneration or
liability. The servant and/or agents of the Company and the Carrier shall have the full benefit
of all such provisions relating to the limitation of liability.
16.14 Without prejudice to the provisions of 16.7 to 16.13 above, if any claim is brought against the
Company and Carrier in any jurisdiction where the applicable exemptions and limitations
incorporated in these Booking Terms and Conditions are held to be legally unenforceable then
the Company and the Carrier shall not be liable for death, injury, illness, damage, delay or other
loss or detriment to any person or property arising out of any cause of whatsoever nature which
has not been shown to have been caused by the Company and Carrier’s own negligence or
fault.
16.15 Notwithstanding anything to the contrary elsewhere in these Booking Terms and Conditions,
the Company shall not in any circumstances be liable for any loss or anticipated loss of profits,
loss of revenue, loss of use, loss of contract or other opportunity nor for any other
consequential or indirect loss or damage of a similar nature.
16.16 The liability of the Company is excluded for claims arising out of loss or damage directly or
indirectly occasioned by circumstances where performance and/or prompt performance of the
Contract is prevented by reason of war, or threat of war, riot, civil strike, industrial dispute
whether by the Company’s employees or others, terrorist activity or the threat of terrorist
activity, failure of power supplies, health risks or epidemics natural or nuclear disaster, fire
or adverse weather conditions or adverse sea states, Passenger’s suicide or attempted suicide
or the Passenger’s deliberate exposure to unnecessary danger (except in an attempt to save
human life), or the consequences of participating in an unusual and dangerous activity and
any other circumstance of any nature whatsoever outside the Company’s control.
16.17 Where the Company has any legal liability for loss of or damage to property otherwise than
in accordance with the Athens and/or Montreal Conventions then its liability shall not at any
time exceed EUR 500,00 and the Company shall not at any time be liable for money or
valuables. Passengers must not pack money or other valuables in their luggage.17
16.18 The Company’s liability will not at any time exceed that of any Carrier under its Conditions
of Carriage and/or applicable or incorporated conventions. Any damages payable by the Company
shall be reduced in proportion to any contributory negligence by the Passenger.
17. ITINERARY / RIGHT TO CHANGE
17.1 The Company reserves the right at its sole discretion and/or that of the master of any vessel
(which will not be exercised unreasonably) to decide whether to deviate from the advertised
or ordinary itinerary, to delay or anticipate any sailing, to omit or change scheduled ports of
call, to arrange for substantially equivalent carriage by another vessel, to tow or be towed or
assist other vessels or to perform any similar act which, in its and/or master’s sole discretion
will deem advisable or necessary for the safety, of the Passenger, of the vessel and crew. In
such circumstances neither the Company nor the Carrier will be under any liability or
obligation to the Passenger.
18. PASSENGER’S RESPONSIBILITY
18.1 The Passenger has a duty to follow the instructions and orders of the master and Officers while
onboard. The Passenger hereby accepts and agrees that the master and officers are entitled
and have authority to inspect any person on board, any cabin, baggage and belonging for
safety, security or other lawful reasons.
18.2 The Passenger hereby expressly agrees to allow any such search.
18.3 Passengers must have received all necessary medical inoculations prior to the Cruise and have
in their possession all tickets, valid passports, visas, medical cards and any other documents
necessary for the scheduled ports of call and disembarkation.
18.4 Each Passenger warrants that he/she is physically and mentally fit to undertake the Cruise.
18.5 The Carrier and/or the master have the right of refusing the boarding or order the
disembarkation of any Passenger should they deem it necessary, for the safety, security, of
the Passenger, of the other Passengers or of the ship or should the Passenger’s conduct which,
in the reasonable opinion of the master, is likely to endanger or impair the comfort and
enjoyment of other Passengers onboard.
18.6 No Passenger shall bring any animals whatsoever, except for recognized service dogs, subject
to clause 7 above.
The Company and/or the Carrier will be under no liability whatsoever to any Passenger in
respect of any breach or non-observance by any Passenger of the provisions of this clause and
any Passenger shall indemnify the Carrier and the Company against any loss or damage
occasioned to the Carrier or the Company or any of its suppliers by such breach or non-
observance.
18.7 Passenger’s behaviour must not affect and reduce the safety, peace and enjoyment of the
Cruise by other Passengers.
18.8 It is strictly forbidden for Passengers to carry firearms, ammunition, explosives or flammable,
toxic or dangerous substances, goods or articles on-board any Vessels which could be
dangerous for the safety of Passengers and the Vessels.18
18.9 Passengers shall be liable for any damage suffered by the Company and/or the Carrier and/or
any supplier of any service that forms part of the Holiday Package as a result of the
Passenger’s failure to comply with his contractual obligations. In particular, the Passenger
shall be liable for all damages caused to the vessel or its furnishings and equipment, for injury
or loss to other Passengers and third parties, and also for all penalties, fines and expenses
attributable by the Passenger that the Company, Carrier or supplier may be liable to pay.
18.10 Passengers are not allowed to sell and/or purchase from other passengers or travel operators
on board the ship any type of commercial services – including but not limited to shore
excursions – which are not official offered by the Company or its agreed independent
contractors.
19. FLIGHTS
19.1 The Passenger will be informed on the identity of the carrying airline or the aircraft type to
use to execute the Holiday Package as soon as the Company becomes aware of such
identification details. All flights will be operated on scheduled or chartered services of
recognized air Carriers. In those circumstances the air ticket payment needs to be made by the
Company in advance and is normally not refunded by the air Carrier.
19.2 The Passenger will receive confirmation of flight timings and routes with their travel
documents, which will be sent out approximately 7 days before departure.
19.3 For travel on dates other than those published in the Company’s brochure and/or in the
Official Website or on a particular Carrier or routing a higher fare may apply in which case
the Passenger will be notified before Booking.
19.4 The Company is not the air Carrier or an operating air Carrier as defined by Regulation (EC)
No 261/2004 (the “Regulation 261/2004”) The obligations under the Regulation 261/2004 for
compensation are exclusively those of the air Carrier and/or operating air Carrier and all
claims relating to cancellation, delay or denied boarding in respect of air transportation must
therefore be made to the relevant air Carrier.
19.5 The Company shall have no liability under the Regulation 261/2004 such liabilities being
entirely those of the air Carrier to whom the Passenger must address all claims. In exercising
their rights under the Regulation 261/2004 the Passenger must seek to take as much of the
Contract as possible and must not prejudice the Company’s rights under these Booking Terms
& Conditions or in law.
19.6 Where air carriage is included in the Contract, the Company will advise Passengers of flight
timings from data supplied by the air Carrier as part of the holiday documentation. The flight
schedule is for information only. The Passenger’s contract of carriage by air and the rights
and obligations arising under it remain with the air Carrier. It is the Passenger’s responsibility
to ensure arrival at the airport in sufficient time to check in and board the aircraft. Passengers
must note that not all medical equipment can be carried or used onboard aircraft. Passengers
must check with the airline prior to carriage.19
19.7 If the Contract does not include flights, it is the Passenger’s responsibility to obtain a valid
ticket directly from an air Carrier suitable for and in time for travel to the vessel (and including
local transfers which the Passenger must arrange), as necessary. The Company shall not be
responsible for any liabilities arising in respect of flights or transfers arranged by the
Passenger.
20. COMPLAINTS
20.1 Any Passenger with a complaint whilst on a Cruise must bring it to the attention of the Cruise
staff onboard as soon as possible. If the Cruise staff is unable to resolve the problem, any
complaint should be notified in writing to the Company within 20 days of the termination of
the Cruise. Failure to report the complaint within this time may adversely affect the
Company’s ability to deal with it. Complaints relating to any other part of an Holiday Package
must be made promptly to the Company or the supplier.
20.2 Notices of claim for loss or damage to luggage or other property shall be given to the
Carrier in writing before or at the time of disembarkation, or if not apparent, within
fifteen (15) days from the date of disembarkation
20.3 Complaints under EU Regulation. 1177/2010 concerning accessibility, cancellation or
delays must be made to the Company within two (2) months from the date the service
was performed. The Carrier shall respond within 1 month to advise whether the
complaint is substantiated, has been rejected or is still being considered. A final reply
shall be provided within two (2) months. The Passenger shall provide such further
information as may be required by the Company to deal with the complaint. If the
Passenger is not satisfied with the response then it may complain to the relevant
enforcement body in the country of embarkation.
21. CONSUMER PROTECTION
21.1 Consumers' rights in Latvia are protected with Consumers' Rights Protection law and other
corresponding Laws of the Republic of Latvia.
22. DATA PROTECTION
22.1 Any data which a passenger communicates to an undertaking are processed in full respect of
their privacy.
22.2 The Company will not trade, sell or share such personal recognizable information, neither it
will forward it for use or disclose it to third persons, unless the Undertaking has informed the
Passenger about that or the Passenger has authorised such an action or it is requested by law
23. VARIATION
23.1 No variation of these terms shall be effective unless in writing and signed by the Company.
SMOKING POLICY
24.1 MSC Cruises respects the needs and desires of all Guests, and we have considered carefully
the subject of those who smoke and those who do not. In compliance with global standards,
smoking is freely permitted in dedicated areas throughout the ship and equipped with a special
air extraction system.
24.2 In principle, smoking is not permitted in any food service areas (buffets and restaurants, the
medical centres, child-care areas, corridors or elevator foyers, areas where Guests are
assembled in groups for safety exercises, disembarkation or tour departures, public toilets, or
in bars close to areas where food is served).
24.3 The Carrier highly recommends Passengers avoid smoking in the cabins because of the risk
of fire. Smoking on the cabin balconies is not allowed. MSC Cruises reserves the right to levy
a fee should passengers be found smoking in not designated area of the vessel. Repeatedly
smoking in non- smoking areas can ultimately lead to disembarkation.
24.4 Smoking is permitted in dedicated areas of at least one bar on each ship, and on one side
(indicated by signage) of the principal outer pool deck areas, where ashtrays are provided.
24.5 Throwing cigarette butts over the side of the ship is prohibited.
25. LIABILITY OF EMPLOYEES, SERVANTS AND SUBCONTRACTORS
25.1 It is hereby expressly agreed that no servant or agent of the Company and/or the Carrier,
including the Master and crew of the cruise vessel concerned including independent
subcontractors and their employees as well as the underwriters of these parties shall in any
circumstance whatsoever be under any liability whatsoever beyond these Booking Terms &
Conditions and these parties may invoke these Booking Terms & Conditions and the
Conditions of Carriage to the same extent as the Company and/or the Carrier.
25.2. Shore Excursions are operated by independent contractors even if sold by Sales Agents or on
board the cruise ship. The Company shall not be responsible in any way for the services
provided by such independent contractors. The Company operates as mere agent for the Shore
Excursion provider. The Company has no direct control over the Shore Excursion providers
and their services hence in no case whatsoever will the Company be held liable for loss,
damages and injuries suffered by the Passenger as a result of the negligence or otherwise of
the Shore Excursion providers. The Company will exercise reasonable skill and care in the
selection of a reputable Shore Excursion provider. In assessing performance and/or liability
of Shore Excursion providers, local laws and regulations will apply. Shore Excursions shall
be subject to the Shore Excursion provider’s terms and conditions including the benefit of any
limitation of liability and the level of damages. The Company’s liability shall never exceed
that of the Shore Excursion provider.
26. LAW AND JURISDICTION
26.1. Parties agree that any part of this Agreement and all claims and disputes arising from this
Agreement are settled by negotiations according to contents of this Agreement, Latvian civil21
law and other laws and regulations in Latvia directly applicable to this Agreement and
affecting implementation of this Agreement.
26.2. If disputes cannot be settled according to paragraph 26.1 of this Agreement they will be
resolved according to laws and regulations in force in Latvia.
26.3. All other issues not covered by this Agreement as well as relations between Parties not
covered by this Agreement are resolved according to laws and regulations in force in Latvia.
27. ERRORS, OMISSIONS AND CHANGES
27.1 Every effort has been made to ensure accuracy of the Company’s brochure and/or of the
Official Website content but certain changes and revisions may take place after the printing
of the Company’s brochure and/or the publishing of the Official Website.
Since the Booking Terms & Conditions applicable to the single Cruise or Holiday Package
are those in force at the time of completing the Booking, irrespective of those published in the
relevant Company’s brochure, it is recommended to check with the Sales Agent or by visiting
the Company’s Official website for the most up to date Booking Terms & Conditions.